Frequently Asked Questions
Q: Do you accept returns or offer refunds?
A: All sales are final. Since our items are custom-made and personalized, we do not accept returns or offer refunds. If there is an error on our part, please contact us within 24 hours of receiving your order, and we’ll make it right.
Q: How long does it take to receive my order?
A: Most orders are processed within 5–10 business days. Shipping times vary based on location and chosen shipping method. During peak seasons or sales, processing may take a bit longer — but we promise it’s worth the wait!
Q: Can I make changes to my order after placing it?
A: Changes must be requested within 24 hours of placing your order. After that, your order may already be in production, and we may not be able to make changes.
Q: What types of products do you offer?
A: We offer a wide range of custom and personalized items, including candles, wax melts, room sprays, tumblers (including kids' sippy tumblers), t-shirts, mugs, ball caps, water bottles, and more!
Q: Can I request a custom scent for a candle?
A: At this time, our candles are not customizable by scent. What you see is what you get — each scent is carefully selected and blended to offer a unique and high-quality experience.
Q: Do you offer discounts for Military, Veterans, or First Responders?
A: Yes! We proudly offer a 5% discount for Veterans, Active Military, Firefighters, and other First Responders. Please reach out to verify your status before ordering.
Q: What if my item arrives damaged?
A: We carefully package each item, but if your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the item and packaging so we can assist you.
Q: How should I care for my custom tumblers and mugs?
A: Handwash only. Do not soak, microwave, or place in the dishwasher to preserve the integrity of the vinyl or sublimated image.
Q: Do you accept bulk or custom group orders?
A: Absolutely! We love creating custom bulk orders for events, businesses, and special occasions. Just send us a message with details!
Q: Where are you located?
A: We are proudly based in Indiana and ship throughout the United States.
Q: Why is shipping priced the way it is?
A: We use Pirate Ship to find the best shipping rates available at the time of your order. Shipping costs are set by the carrier based on factors like package size, weight, destination, and current rates. While we do our best to keep it affordable, we don’t control these prices—but we always make sure you're getting the best deal we can find!
Q: Why do you have a No Refund / No Return policy?
A: At Creative Expressions by K.K., all of our products are handmade and personalized to order. Because each item is custom-created just for you — whether it’s a name, design, scent, or color — we are unable to accept returns or offer refunds once an order is placed.
We take great pride in the quality and craftsmanship of our products, and we work hard to ensure each order is made with care and attention to detail. If there is ever an issue due to an error on our part (such as a misspelling that doesn’t match your order), please reach out within 24 hours of receiving your item, and we will be happy to make it right.
Thank you for understanding and supporting a small handmade business!